Job Description

• Provides technical advice and support to Level 1 and 2 Engineers
• Customer support on-site and off-site
• Provides remote troubleshooting if needed
• Attends to high severity incidents on and off-site
• Prepares and follow-up on incident reports if any
• Updates incident tickets in a timely manner in Field Service Management System to meet contractual Service Level Agreements
• Reviews and submits incident reports in a timely manner
• Coordinates with the technical team to prepare problem management reports
• Reviews problem management reports
• Monitors and ensures problem management reports are submitted in a timely manner
• Leads problem management and resolution in the support products.
• Leads project implementation
• Reviews project scope, Pre-Implementation Validation (PIV) and prepares project deployment checklist
• Ensures project timely completion.
• Plans and reviews implementation timeline with project manager.
• Develops design configuration documentation
• Captures and updates project implementation technical issues for references
• Assumes the Project Technical Lead role when required
• Submits timesheet to reporting manager
• Provides scope of work and man-days to pre-sales & sales teams (if required)
• Reviews and highlights project deployment risks
• Conducts technical sharing with Level 1 and 2 engineers

2 full time position available

 

Job Requirements:

• Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• Minimum 3 to 5 years related working experience in an IT related environment
• Required language(s): Bahasa Malaysia, English
• Ability to work independently with minimum supervision.
• Preferably Senior Executives specializing in IT/Computer Network/ System/Database Admin or equivalent.
• Able to handle multitask.
• Fast learner and able to work under pressure.
• Possess technical certification such as MCSA, MCSE, MCDBA, Cisco, Sun etc. will have added advantage
• Possess own car and willing to travel

Interested candidates are invited to email your latest resume to zRecruitment@zealotechsolution.com. Only shortlisted candidate will be notified.